Support
Real people read this inbox. Athletes, parents, and coaches are all welcome to write in.
Email us
What to include
The more of this you give us, the faster we can fix it:
- The email address on your NAP account.
- Your device and iOS version (for example, iPhone 14, iOS 18.2).
- Where in the app it happened — Chat, Season, Prep, Track, Library, or Player.
- What you expected to happen, and what happened instead.
- A screenshot or screen recording, if you can grab one.
When you'll hear back
We aim to reply within two business days. We're a small team, so weekends and travel days can stretch that — if you haven't heard from us in a week, reply to your own email and it'll come back to the top.
Common requests
Deleting your account
You can delete your account from inside the app: Profile → Delete account. It removes your account and the data tied to it. If you're locked out and can't reach that screen, email us from the address on the account and we'll handle it.
Parents and guardians
Most NAP athletes are minors. If you're a parent or guardian and want to ask what we store, or ask us to delete your child's account, email us from your own address and tell us the athlete's account email. See our Privacy Policy for what we collect.
Billing
NAP has no real-money purchases inside the app. Anything you unlock in the app is earned by progress, not bought.
If you're in crisis
If you are in danger, in distress, or having thoughts of suicide, please reach out to a real person right now. These services are free, confidential, and available 24/7 in the U.S. and Canada.
Call or text 988 Suicide & Crisis Lifeline (U.S. & Canada) Text CONNECT to 686868 Kids Help Phone (Canada)Quebec: 1-866-APPELLE, text 535353, or suicide.ca. Outside North America? Search "crisis line" + your country for a local equivalent.
Not a substitute for professional care
NAP is not therapy, diagnosis, or medical treatment. The AI coach is not a licensed mental health professional. If you're struggling with anxiety, depression, trauma, or any other mental health concern, please reach out to a qualified therapist or your healthcare provider. The full disclaimer is on our Disclaimer page.